We want to ensure that you have a rewarding experience while exploring and purchasing our tools. By placing an order at DealStack AI, you agree to the terms set forth below.
AppSumo Customers: If you purchased a Lifetime Deal via AppSumo, you are fully covered by AppSumo's standard 60-day money-back guarantee. Please process your refund directly through your AppSumo Dashboard.
1. Direct Purchases (Via our Website)
For customers who purchase a subscription or lifetime deal directly from our website via Stripe, we offer a 7-Day Technical Refund Policy.
You are eligible for a refund within 7 days of your purchase if:
- The software (Scraper, Auditor, or Tracker) fails to function as advertised.
- Our support team is unable to resolve the technical issue within 48 hours.
- The core API integrations are permanently down.
Fair Use & API Cost Clause:
Because scraping tools consume expensive API credits (Serper, SerpApi, AI) immediately upon use, we DO NOT offer "no-questions-asked" refunds. If you have consumed more than 20% of your allocated monthly credits, you will not be eligible for a full refund.
2. Non-Refundable Scenarios
We will not issue refunds under the following circumstances:
- You simply changed your mind after heavily using the system credits.
- Your third-party BYOK API keys (Serper/Gemini) were suspended by their respective providers.
- You violated our Anti-Spam policy or Terms of Service.
- Renewals of monthly subscriptions (unless canceled 24 hours prior to the billing cycle).
3. How to Request a Refund
If you meet the eligibility criteria for a direct purchase refund, please follow these steps:
- Send an email to support@dealstack.com.
- Include your Account Email, Order ID, and a clear explanation/screenshot of the technical issue.
- Our support team will review your request and process the refund within 3-5 business days if approved.